All customer claims, for whatever reason, must be made within 10 days of receiving the products. After this date, this merchandise shall be deemed to have been received in good condition.
  • All returns will be credited to the customer account
  • Only returns made within 48 hours can be refunded
  • No charge within 10 days of the purchase date
  • A 15% fee is payable for returns made more than 10 days after the purchase date
  • No returns after 30 days
  • Mandatory Goods Return (GR) number issued by your representative


  • Proof of purchase (invoice)

  • Unused product

  • Original, undamaged packaging

  • Merchandise normally held in inventory

  • Customer shall be responsible for the return's shipping costs

Ineligible products and orders

  • Polythene sheets

  • Special orders

  • Non-inventory products

  • Merchandise ordered in larger quantity than necessary

  • Seasonal merchandise

  • Electrical products

  • More than 30 days after the purchase date

Consigned products (pallets, cardboard tubes and recycling bags)

Products must be paid for and will be credited/refunded upon their return to our warehouse. All returns must be for products purchased from TERIS.

Defective products

The warranty is supplied by the manufacturer. Defective products must be returned to the manufacturer to validate the warranty. Photos and samples may be necessary.


Any return of more than $1,000 must be approved by management before issuing a credit. No refunds.